Frequently Asked Questions
How much is shipping?
For orders over $50, you get free shipping! For orders under $50, our standard shipping is a flat $5.99.
When does my order ship?
Processing of your order may take up to 3 business days from the receipt of payment. Your order will be shipped after that processing time.
When does my order arrive?
Deliveries can be expected within 5 to 15 business days. Note delivery times may vary depending on factors such as product availability, shipping destination, peak seasons, etc. For more detailed information, please refer to our Shipping Policy.
Can I update my address post-order?
Please contact us promptly if you need to change your shipping address before your order ships. Once shipped, we can't modify the address.
Can I change/cancel an order?
Please contact us promptly if you need to change/cancel your order before it ships. Once shipped, we can't change/cancel your order.
Which payment methods do you accept?
We accept PayPal, AMEX, Mastercard, Visa, Apple Pay, Google Pay, Meta Pay, Amazon Pay, Discover and Diners Club.
Do you accept cash on delivery?
We do not accept cash on delivery.
Do you have wholesale option?
We don't currently offer wholesale options, but we're constantly working to enhance our services.
What information do I need to check out?
Enter your shipping address and payment method, then place your order! Our checkout is easy, fast and secure.
How long do I have to return a order?
We offer a 14-day money back guarantee from the date when the order is delivered.
How can I return an order?
To be eligible for a return, your item(s) must be unused, in its original condition with tags and in the original packaging. Please ensure you have the receipt or proof of purchase, such as your order number.
Contact Us to initiate a return.
For more details, refer to our Refund Policy.
Is something wrong with your order?
Take a high-quality photo or a video of the damaged or wrong item and get in touch with our customer service at support@pesati.com.
For more details, refer to our Refund Policy.
How do I contact customer service?
You can email us at support@pesati.com or Contact Us to leave a message and we will get back to you as soon as possible.
How can I check the status of my order?
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. You can also look up your order information on your Pesati account and track your order here.
My package is lost. Now what?
We are here to assist you promptly. If you believe your package is lost, please Contact Us immediately with your order tracker number. Our team will investigate the matter thoroughly and work to resolve it as quickly as possible. Your satisfaction is our priority and we're committed to ensuring your order reaches you safely.